Business contact
EaseHound is an online retail brand operated by Omniscale LLC, a Wyoming limited liability company. Email support@ease-hound.com or call +1 737 864 0970 for customer support.
Business mailing address: 5830 E 2nd St, Ste 7000 #36102, Casper, WY 82609, United States.
This address is the official U.S. business mailing address. EaseHound does not operate a physical retail storefront or fulfillment warehouse there and does not use U.S. fulfillment warehouses. Third-party partners outside the United States may dispatch orders. Do not send returns to the Wyoming address unless EaseHound gives written instructions for an approved request.
Email support
Email support@ease-hound.com with your order number and a short description of what you need help with.
What to include
For the fastest support, include your order number, product name, checkout email, support topic, and photos if your question is about product condition or delivery damage.
Photos or videos
The secure Shopify contact form does not accept file uploads. Submit the form first, then reply to the support email thread with photos or video if they help explain the issue.
Support topics
We can help with order status, delivery issues, return requests, damaged items, incorrect items, product questions, size questions, cancellation requests, missing items, address updates before shipment, and general store questions.
Before you message
For quick answers, review the FAQ, Shipping policy, and Returns and refunds pages. If your question is order-specific, email support so we can look up the order directly.