Shipping policy

Order processing / handling time

After checkout, orders are reviewed and routed to an available fulfillment facility. Most orders enter fulfillment within 1 to 3 business days. An order confirmation acknowledges that we received your order; it does not by itself guarantee inventory allocation. If an item becomes unavailable before fulfillment, EaseHound will notify you and offer an accurate revised fulfillment date, a substitute only with your approval, or cancellation and a full refund to the original payment method. EaseHound will not substitute a materially different product without your approval.

Carrier transit time

After handling is complete and the carrier receives the package, standard transit is estimated at 6 to 11 business days. This transit estimate excludes weekends, holidays, carrier disruptions, customs processing, severe weather, and address problems.

Estimated total delivery time

Handling time plus carrier transit produces an estimated total delivery time of 7 to 14 business days after the order is placed. This is an estimate, not a guaranteed delivery date.

Business contact and mailing address

EaseHound is operated by Omniscale LLC, a Wyoming limited liability company. Customer support is available at support@ease-hound.com or +1 737 864 0970. Our public business mailing address is 5830 E 2nd St, Ste 7000 #36102, Casper, WY 82609, United States. EaseHound operates online and does not operate a retail storefront or fulfillment warehouse at this address.

Where Orders Are Fulfilled

EaseHound is the retailer and customer-service contact for every order placed on this website. We work with independent suppliers, fulfillment platforms, distribution facilities, and carriers that store, pack, and dispatch products on our behalf. EaseHound does not currently operate or use U.S. fulfillment warehouses. Depending on the product, selected variant, supplier availability, and destination, orders may be dispatched from fulfillment locations outside the United States. The connected supplier system did not provide reliable country-level records for every active item, so specific dispatch countries are not published until they can be verified.

A package may show a fulfillment partner, manufacturer, or carrier as the sender, pass through international logistics facilities, or arrive separately from other items in the same order. These arrangements do not change the shipping, return, refund, or customer-support commitments published by EaseHound. Contact EaseHound for assistance rather than contacting a supplier or fulfillment facility.

Where we ship

EaseHound currently ships to eligible addresses in the United States. Available services and the exact charge are shown at checkout before payment. We do not currently ship to Canada or the United Kingdom.

Free U.S. shipping

Free U.S. shipping is available on orders of $150 or more. Orders below $150 show the available shipping charge during checkout before payment. Shipping costs can vary by product, destination, and available shipping method, so review the checkout shipping step before placing your order.

Tracking

When tracking is available, it is sent to the email address used at checkout. Tracking can take several days to update after a label is created, especially when a package is moving between fulfillment and carrier systems.

Address accuracy

Please review your shipping address before ordering. If a correction is needed, contact us immediately and we will try to update the order before fulfillment begins. When incorrect customer-provided information causes a package to be delayed, misdelivered, or returned to sender, we will review the available carrier options with you. A reasonable, disclosed reshipping charge may apply when the error came from information entered at checkout. EaseHound remains responsible for remedies required when the address error originated with us or a fulfillment partner, and this section does not limit rights provided by law.

Carrier delays and delivery issues

Once a package is accepted by a carrier, delivery timing is handled by that carrier. EaseHound will help review tracking issues, but we cannot guarantee carrier delivery dates or control carrier scans. If tracking says delivered but the package cannot be found, please check nearby delivery areas and contact the carrier first, then email support@ease-hound.com with your order number.

Orders that do not arrive

Contact support@ease-hound.com if tracking has not moved for 5 business days or if the order has not arrived by the end of the published 7-to-14-business-day estimate. EaseHound will investigate with the fulfillment facility and carrier. If an order is confirmed lost or cannot be fulfilled, EaseHound will offer either a replacement at no additional charge or a full refund to the original payment method. We may ask for reasonable information needed for a carrier investigation, but EaseHound remains your customer-support contact.

Lost or damaged packages

If an item arrives damaged, incomplete, or clearly different from what you ordered, email support@ease-hound.com within 7 days after delivery. Include your order number, photos of the packaging, photos of the item, and a short description of the issue. Reporting within 7 days helps us document carrier and fulfillment issues promptly and does not eliminate non-waivable legal rights or an otherwise eligible request under the 30-night return policy.

Changes and cancellations

Cancellation or address-change requests should be submitted as soon as possible. Once an order enters processing, fulfillment, or shipment, cancellation may no longer be possible. If we cannot cancel the order, the published 30-night return policy remains available after delivery. If EaseHound cancels an order because it cannot be fulfilled, we will issue a full refund to the original payment method within 5 business days; the payment provider may require additional posting time.