Tracking help
Use the tracking link in your shipping confirmation email to follow delivery updates. Contact support@ease-hound.com with your order number if tracking has not moved for 5 business days or if the order has not arrived by the end of the published 7-to-14-business-day estimate.
EaseHound will investigate with the fulfillment facility and carrier. If an order is confirmed lost or cannot be fulfilled, EaseHound will offer a replacement at no additional charge or a full refund to the original payment method.
How tracking works
When your order ships, tracking details are sent to the email address used at checkout. The fastest way to check delivery progress is to open the tracking link in your shipping confirmation email.
If tracking has not updated yet
Tracking can take several days to update after a label is created, especially when a package is moving between fulfillment partners and carrier systems. This does not always mean the package is stuck.
Need help finding your order?
Email support@ease-hound.com with your order number, checkout email, and the product name. We can help review the status and next step.
Orders that do not arrive
Contact support@ease-hound.com if tracking has not moved for 5 business days or if the order has not arrived by the end of the published estimate. EaseHound will investigate with the fulfillment facility and carrier. If an order is confirmed lost or cannot be fulfilled, EaseHound will offer either a replacement at no additional charge or a full refund to the original payment method.
Delivery estimate
EaseHound orders are estimated to arrive within 7 to 14 business days, excluding weekends, holidays, carrier delays, address issues, and events outside our control.
Clear product support
Shipping, returns, privacy, and support details are available before checkout.
