Privacy policy

Last updated: August 23, 2026

Overview

EaseHound is an online store operated by Omniscale LLC. We collect the information needed to operate the store, process purchases, deliver orders, respond to support requests, prevent fraud, and improve the shopping experience. We keep this policy clear so customers can understand how their information is handled.

Information we collect

Depending on how you use the store, we may collect your name, email address, phone number, shipping address, billing address, order details, payment-related checkout information handled by payment providers, device and browser information, store activity, customer support messages, and any photos or details you send us about an order.

How we use information

We use information to process orders, accept payments, arrange fulfillment, send order confirmations, provide tracking updates, answer support questions, manage returns, review damaged item claims, prevent fraud, improve our store, measure advertising performance, and comply with legal duties.

Shopify and service providers

EaseHound runs on Shopify and works with service providers for checkout, payments, hosting, analytics, fraud prevention, email, shipping, advertising, fulfillment, returns, and customer support. These providers may process information only as needed to provide services to the store, comply with law, or protect their systems.

Fulfillment and shipping partners

To prepare, deliver, track, and support an order, EaseHound may provide suppliers, warehouses, carriers, and return facilities with the information reasonably needed for those services, such as the customer’s name, delivery address, phone number when provided, ordered items, and delivery instructions. A partner may process this information in a state or country different from the customer’s location and under different local laws. Partners may also process information as required by law or under their documented service terms. EaseHound remains the contact for privacy questions concerning an EaseHound order.

Cookies and analytics

The store may use cookies, pixels, tags, and similar tools to keep the cart working, remember preferences, understand store traffic, measure ads, reduce fraud, and improve product pages. You can control some cookies through your browser or device settings, but parts of the store may not work correctly without them.

Advertising

EaseHound may use advertising services, including Google and social platforms, to measure performance and show relevant product information. These services may receive limited store interaction data according to their settings, consent tools, and policies.

Sharing information

We do not sell customer personal information as a standalone product. We may share information with service providers, payment processors, shipping partners, advertising and analytics platforms, fraud prevention tools, professional advisers, legal authorities when required, or parties involved in a business transfer.

Retention

We keep information for as long as reasonably needed to provide store services, maintain order records, resolve support issues, prevent fraud, meet tax and accounting duties, comply with legal requirements, and enforce store policies.

Your choices

You may contact support@ease-hound.com to ask privacy questions or request help with information connected to your order or support history. Depending on your location, you may have rights to access, correct, delete, or limit certain uses of personal information.

Security

No online system can be guaranteed completely secure, but we use Shopify and reputable service providers to help protect checkout, payment, and account information. Please do not send full payment card numbers by email or contact form.

Contact

EaseHound is operated by Omniscale LLC. For privacy questions, email support@ease-hound.com, call +1 737 864 0970, or write to 5830 E 2nd St, Ste 7000 #36102, Casper, WY 82609, United States. This is a business mailing address and is not a return warehouse.

Updates

EaseHound may update this policy as the store, legal requirements, service providers, or fulfillment process changes. The current version posted on the store is the version that applies.