How to reach us
Email support@ease-hound.com with your order number and a short description of what you need help with. You can also call +1 737 864 0970 for customer support.
Business information
EaseHound is an online retail brand operated by Omniscale LLC. Public business mailing address: 5830 E 2nd St, Ste 7000 #36102, Casper, WY 82609, United States.
The Wyoming address is not a retail storefront, fulfillment warehouse, or automatic return destination. EaseHound does not use U.S. fulfillment warehouses. Third-party partners outside the United States may dispatch orders, while EaseHound remains the customer-support contact. Approved return requests receive written instructions with the correct return location, which may be outside the United States.
Order help
For order status, delivery questions, missing items, address changes before shipment, or order changes, include the email used at checkout and any tracking details you received.
Product help
For product fit, sizing, care, or routine guidance, include the product name and your dog's approximate size or use case. Tell us whether you are shopping for rest, furniture access, car travel, or mealtime support.
Photos or videos
If photos or video are needed for a damaged item, incorrect item, or product condition question, send the message first and reply to the support email thread with the files attached.
Returns
EaseHound offers a 30-night comfort promise. Eligible products may be returned for any reason when the request is started within 30 days after delivery. Report damaged, defective, incomplete, or incorrect items within 7 days after delivery. Every return requires written approval before anything is sent back. Review the Returns and refunds policy for eligibility, return destinations, return shipping, and refund timing.
Shipping
Orders normally require 1 to 3 business days for handling, followed by an estimated 6 to 11 business days in carrier transit. The estimated total is 7 to 14 business days after the order is placed. Free U.S. shipping is available on orders of $150 or more. Orders below $150 show the available shipping charge during checkout before payment.