How to reach us
Email support@ease-hound.com with your order number and a short description of what you need help with.
Order help
For tracking, delivery questions, missing items, address changes before shipment, or order changes, include the email used at checkout and any tracking details you received.
Product help
For product fit, sizing, care, or routine guidance, include the product name and your dog's approximate size or use case. Tell us whether you are shopping for rest, furniture access, car travel, or mealtime support.
Returns
EaseHound offers a 30-night comfort promise. Review the Returns and refunds page for eligibility, return timing, product condition requirements, and refund details.
Shipping
Orders are estimated to arrive within 7 to 14 business days. Free U.S. shipping is available on orders over $150.