Terms of service

Last updated: August 23, 2026

Overview

These Terms of Service apply when you visit the EaseHound store, browse products, contact support, or place an order. EaseHound is operated by Omniscale LLC. By using the store, you agree to follow these terms and the policies linked from the store.

Store role and fulfillment

EaseHound is an online retailer operated by Omniscale LLC and is the seller and customer-support contact for purchases placed through this store. EaseHound may use independent suppliers, warehouses, and carriers to store, pack, ship, and receive authorized returns. Packaging, sender details, tracking origin, or an approved return location may identify one of those partners. Customers should contact EaseHound for order support; use of a fulfillment partner does not transfer EaseHound’s published delivery, return, refund, or customer-support commitments to that partner.

Online store terms

You may not use the store for unlawful, abusive, fraudulent, misleading, or unauthorized purposes. You may not interfere with store security, misuse checkout, submit false claims, copy store content for deceptive use, or attempt to disrupt store operations.

Product information

EaseHound works to keep product descriptions, images, prices, dimensions, materials, availability, and care information accurate. Packaging or a non-material manufacturing detail may change without changing the advertised product’s identity, dimensions, principal materials, or function. If a material product detail changes before fulfillment, EaseHound will update the listing or ask for the customer’s approval before proceeding.

Comfort products, not medical devices

EaseHound products are designed for comfort, rest, travel, mealtime organization, and everyday senior dog routines. They are not medical devices, medical treatments, safety restraints, or substitutes for veterinary diagnosis, care, training, supervision, or mobility advice. For pain, injury, sudden mobility changes, digestion concerns, anxiety, or other health questions, speak with a veterinarian or qualified professional.

Orders, payment, and acceptance

A checkout confirmation acknowledges receipt of an order. Final acceptance occurs when availability is confirmed and fulfillment begins. Payment may be authorized or captured before that confirmation. EaseHound may reject or cancel an order because of suspected fraud, payment failure, verified stock unavailability, a pricing or listing error, shipping restrictions, policy violations, or legal requirements. If EaseHound does not accept or cancels a paid order, it will issue a full refund to the original payment method within 5 business days; the payment provider may require additional posting time. A materially different substitute will never be sent without the customer’s approval.

Pricing, discounts, and bundles

Prices, discounts, bundles, shipping thresholds, and promotions may change at any time. Automatic discounts apply only when Shopify checkout confirms the cart qualifies. If a discount is not shown at checkout, contact us before placing the order. Discounts usually cannot be added after an order is placed.

Shipping

Orders normally require 1 to 3 business days for handling, followed by an estimated 6 to 11 business days in carrier transit. The estimated total is 7 to 14 business days after the order is placed, excluding weekends, holidays, carrier disruptions, severe weather, and address problems. Delivery dates are estimates and are not guaranteed unless a written guarantee is shown at checkout.

Returns and refunds

EaseHound offers a 30-night comfort promise. Eligible products may be returned for any reason when the request is started within 30 days after delivery. Damaged, defective, incomplete, or incorrect items should be reported within 7 days after delivery. Direct size, color, and preference exchanges are not offered; customers may complete an approved return and place a new order. Every return requires written approval and the instructions provided under the Returns and refunds policy.

Customer responsibility

Customers are responsible for choosing suitable products, checking dimensions, entering accurate shipping information, using products safely, supervising pets, following care instructions, and contacting us quickly if something is wrong with an order.

Third-party services

The store may rely on Shopify, payment processors, shipping providers, suppliers, analytics services, review apps, advertising platforms, and other third-party services. Their tools may be governed by their own terms and privacy practices.

Intellectual property

EaseHound names, logos, product copy, page copy, images, design elements, and brand materials may not be copied, reused, or presented as another business without written permission.

Limitation of liability

To the fullest extent permitted by law, EaseHound is not responsible for indirect, incidental, special, consequential, or punitive damages arising from store use, product use, delayed delivery, carrier issues, supplier issues, third-party services, incorrect customer information, or inability to access the store. Nothing in these terms limits rights or remedies that cannot legally be excluded. Nothing in these Terms removes EaseHound’s obligation to deliver an accepted order, provide the remedies promised in its published policies, or honor rights that cannot legally be waived.

Indemnification

You agree to be responsible for claims, losses, costs, or expenses that result from your misuse of the store, violation of these terms, false information, misuse of products, or violation of another person’s rights.

Changes to these terms

EaseHound may update these terms as the store, products, fulfillment process, policies, or legal requirements change. The current version posted on the store is the version that applies.

Contact

EaseHound is operated by Omniscale LLC. For questions about these terms, orders, or store policies, email support@ease-hound.com, call +1 737 864 0970, or write to 5830 E 2nd St, Ste 7000 #36102, Casper, WY 82609, United States. This is a business mailing address and is not a return warehouse.