Overview
EaseHound collects the information needed to operate this store, process purchases, deliver orders, respond to support requests, prevent fraud, and improve the shopping experience. We try to keep this policy clear because privacy should not feel like a puzzle.
Information we collect
Depending on how you use the store, we may collect your name, email address, phone number, shipping address, billing address, order details, payment-related checkout information handled by payment providers, device and browser information, store activity, customer support messages, and any photos or details you send us about an order.
How we use information
We use information to process orders, accept payments, arrange fulfillment, send order confirmations, provide tracking updates, answer support questions, manage returns, review damaged item claims, prevent fraud, improve our store, measure advertising performance, and comply with legal duties.
Shopify and service providers
EaseHound runs on Shopify and works with trusted service providers for checkout, payments, hosting, analytics, fraud prevention, email, shipping, advertising, fulfillment, returns, and customer support. These providers may process information only as needed to provide services to the store, comply with law, or protect their systems.
Fulfillment and shipping partners
Because EaseHound uses partner fulfillment, order details such as name, shipping address, phone number when provided, product selection, and delivery information may be shared with suppliers, warehouses, and carriers so they can prepare and deliver your order.
Cookies and analytics
The store may use cookies, pixels, tags, and similar tools to keep the cart working, remember preferences, understand store traffic, measure ads, reduce fraud, and improve product pages. You can control some cookies through your browser or device settings, but parts of the store may not work correctly without them.
Advertising
EaseHound may use advertising services, including Google and social platforms, to measure performance and show relevant product information. These services may receive limited store interaction data according to their settings, consent tools, and policies.
Sharing information
We do not sell customer personal information as a standalone product. We may share information with service providers, payment processors, shipping partners, advertising and analytics platforms, fraud prevention tools, professional advisers, legal authorities when required, or parties involved in a business transfer.
Retention
We keep information for as long as reasonably needed to provide store services, maintain order records, resolve support issues, prevent fraud, meet tax and accounting duties, comply with legal requirements, and enforce store policies.
Your choices
You may contact support@ease-hound.com to ask privacy questions or request help with information connected to your order or support history. Depending on your location, you may have rights to access, correct, delete, or limit certain uses of personal information.
Security
No online system can be guaranteed completely secure, but we use Shopify and reputable service providers to help protect checkout, payment, and account information. Please do not send full payment card numbers by email or contact form.
Contact
For privacy questions, email support@ease-hound.com. If a business mailing address or phone number is published in the store footer, you may also use those contact details for privacy-related requests.
Updates
EaseHound may update this policy as the store, legal requirements, service providers, or fulfillment process changes. The current version posted on the store is the version that applies.