Overview
These Terms of Service apply when you visit the EaseHound store, browse products, contact support, or place an order. By using the store, you agree to follow these terms and the policies linked from the store.
Store role
EaseHound is an online retailer. Some products may be fulfilled by third-party suppliers, warehouses, and shipping partners. Product packaging, sender name, tracking origin, or return instructions may reflect a fulfillment partner rather than EaseHound directly.
Online store terms
You may not use the store for unlawful, abusive, fraudulent, misleading, or unauthorized purposes. You may not interfere with store security, misuse checkout, submit false claims, copy store content for deceptive use, or attempt to disrupt store operations.
Product information
EaseHound works to present product names, descriptions, images, prices, dimensions, availability, and care details clearly. Product colors, measurements, materials, packaging, and small design details may vary from what appears on screen. Please review product pages before purchase and contact us before ordering if a detail is important to your decision.
Comfort products, not medical devices
EaseHound products are designed for comfort, rest, travel, mealtime organization, and everyday senior dog routines. They are not medical devices, medical treatments, safety restraints, or substitutes for veterinary diagnosis, care, training, supervision, or mobility advice. For pain, injury, sudden mobility changes, digestion concerns, anxiety, or other health questions, speak with a veterinarian or qualified professional.
Orders and payment
Orders are accepted when checkout is completed and payment is authorized. EaseHound may refuse, cancel, or limit orders when needed because of suspected fraud, payment issues, product availability, supplier cancellation, pricing errors, shipping restrictions, policy violations, or legal requirements. If an order is canceled after payment, the applicable payment method will be refunded according to payment provider timing.
Pricing, discounts, and bundles
Prices, discounts, bundles, shipping thresholds, and promotions may change at any time. Automatic discounts apply only when Shopify checkout confirms the cart qualifies. If a discount is not shown at checkout, contact us before placing the order. Discounts usually cannot be added after an order is placed.
Shipping
Orders are estimated to arrive within 7 to 14 business days after they are placed, excluding weekends, holidays, carrier delays, customs delays, supplier delays, weather events, and address issues. Delivery dates are estimates and are not guaranteed unless a written guarantee is shown at checkout.
Returns and refunds
Returns and refunds are handled under the Returns and refunds policy. A return must be approved before items are sent back. Unauthorized returns, items sent to the wrong address, or items returned in poor, unsafe, or unsanitary condition may be refused or may not qualify for a full refund.
Customer responsibility
Customers are responsible for choosing suitable products, checking dimensions, entering accurate shipping information, using products safely, supervising pets, following care instructions, and contacting us quickly if something is wrong with an order.
Third-party services
The store may rely on Shopify, payment processors, shipping providers, suppliers, analytics services, review apps, advertising platforms, and other third-party services. Their tools may be governed by their own terms and privacy practices.
Intellectual property
EaseHound names, logos, product copy, page copy, images, design elements, and brand materials may not be copied, reused, or presented as another business without written permission.
Limitation of liability
To the fullest extent permitted by law, EaseHound is not responsible for indirect, incidental, special, consequential, or punitive damages arising from store use, product use, delayed delivery, carrier issues, supplier issues, third-party services, incorrect customer information, or inability to access the store.
Indemnification
You agree to be responsible for claims, losses, costs, or expenses that result from your misuse of the store, violation of these terms, false information, misuse of products, or violation of another person’s rights.
Changes to these terms
EaseHound may update these terms as the store, products, fulfillment process, policies, or legal requirements change. The current version posted on the store is the version that applies.
Contact
For questions about these terms, orders, or store policies, email support@ease-hound.com.