Order processing
Orders are reviewed after checkout and sent to our fulfillment partners as quickly as possible. Most orders begin processing within 1 to 3 business days. Processing can take longer during holidays, high-volume periods, supplier restocks, payment reviews, address checks, or events outside our control.
Fulfillment partners
EaseHound works with third-party suppliers, warehouses, and shipping partners to fulfill orders. Your order may ship from a partner facility, and items in the same order may arrive in separate packages. This helps us keep a wider comfort-focused catalog available without storing every item in one location.
Delivery timeline
Orders are estimated to arrive within 7 to 14 business days after they are placed, excluding weekends, holidays, carrier delays, customs delays, weather events, and address issues. This is an estimate, not a guaranteed delivery date.
Free U.S. shipping
Free U.S. shipping is available on orders over $150. Orders below that amount may show shipping rates at checkout before payment.
Tracking
When tracking is available, it is sent to the email address used at checkout. Tracking can take several days to update after a label is created, especially when a package is moving between fulfillment and carrier systems.
Address accuracy
Please review your shipping address before placing an order. Customers are responsible for entering a complete and deliverable address. EaseHound is not responsible for lost, delayed, returned, or misdelivered packages caused by incorrect, incomplete, or outdated address information.
Carrier delays and delivery issues
Once a package is accepted by a carrier, delivery timing is handled by that carrier. EaseHound will help review tracking issues, but we cannot guarantee carrier delivery dates or control carrier scans. If tracking says delivered but the package cannot be found, please check nearby delivery areas and contact the carrier first, then email support@ease-hound.com with your order number.
Lost or damaged packages
If an item arrives damaged, incomplete, or clearly different from what you ordered, email support@ease-hound.com within 7 days of delivery. Include your order number, photos of the packaging, photos of the item, and a short description of the issue. This helps us work with the fulfillment partner and carrier.
Changes and cancellations
We can try to update or cancel an order before it enters fulfillment, but we cannot guarantee changes once processing has started. If you need help, contact us as soon as possible with your order number.